Ankestyrelsen
Improving legal advisory with intelligent self service system
We built a system based on a strong business case of saving time and improving workflow quality.
Challenge
Ankestyrelsen handles legal enquiries for the Danish municipalities, and they asked us to help them streamline a series of internal tasks and workflows for their advisory team. One of the key objectives was to minimize the time spent for each case.

Solution

As the solution core we developed an exploratory, high performance search engine for the legal team that enabled them to save time and effort because they could reuse elements fra previous Q's and A's from Ankestyrelsen. It was essential that all new enquiries could be digitalized in an easy and intuitive manner.
Furthermore, the solution had to display these Q's and A's and work seamlessly with the existing website to improve and complete usability for the municipalities.
Result
In the weeks following product launch the amount of new enquiries was decreased by nearly 50 percent.